Screens built from blocks
Service desk · Cost control
Everything the company spends on this work, in one place
Metered results
$6,140
so far this month
Prepaid minimum
$3,000
covered on the 9th
Cost per closed ticket
$1.28
all-in
Closed without a person
61%
Yearly cap used · $37,900 of $140,00027%
Where the money goes this month
Tools we still rent
Zendesk Guide
$1,200 a month · renews 2026-12-15 · knowledge base only
ServiceNow (read-only archive)
$2,100 a month · renews 2027-01-31 · 4 seats used of 40
PagerDuty
$800 a month · renews 2027-03-01 · on-call for two people
| Agent | Closed | Needs a person (%) | Metered ($) | Budget | Signal |
|---|---|---|---|---|---|
| Identity | 1120 | 4 | 2240 | no limit | steady |
| Network | 860 | 9 | 1720 | no limit | steady |
| Apps | 640 | 22 | 1280 | no limit | hand-offs up 3x since Monday |
| Procurement | 450 | 12 | 900 | $120 model cost | budget 80% used |
| Facilities | 0 | 0 | 0 | $60 model cost | steady |
Apps agent
Hand-offs tripled after the expense tool update on Monday; 94 tickets went to people instead. Retest the agent on this week's tickets.
Forecast
$7,300 of results by month end. At this rate the yearly cap is reached in month 23, not this year.