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The Ocean app

Ocean Base console

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Service desk · Queue

Every ticket open now, and who is working on it

Open

214

Agents working

131

Need a person

27

Median first reply

4m 12s

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10 rows
Select rows to act on them
SelectedSubjectTicketRequesterAgentStatusOpenedActions
Monitor arm for a standing desk48222K. WeberProcurementWaiting for requester2026-10-31 09:20Open
Badge reader, floor 3 lobby48216FacilitiesFacilitiesClosed by agent2026-10-31 09:15Open
VPN drops every 20 minutes48213M. OkaforNetworkClosed by agent2026-10-31 09:12Open
Reset MFA on new phone48214L. BrandtIdentityWaiting for requester2026-10-31 09:07Open
Cannot join the sales Teams channel48220J. MoreauIdentityClosed by agent2026-10-31 09:02Open
Expense tool shows last quarter48215S. NakamuraAppsNeeds a person2026-10-31 08:54Open
Shared drive asks for a password again48218R. HaddadIdentityClosed by agent2026-10-31 08:48Open
Laptop order for new starter48217A. ColeProcurementApproval requested2026-10-31 08:37Open
Printer on floor 2 prints blank pages48219T. LindqvistFacilitiesNeeds a person2026-10-31 08:21Open
Office Wi-Fi slow in meeting room B48221P. OrtegaNetworkNeeds a person2026-10-31 07:58Open

Closed per hour today

07:00: Closed 18, Handed off 408:00: Closed 31, Handed off 609:00: Closed 42, Handed off 910:00: Closed 38, Handed off 711:00: Closed 35, Handed off 512:00: Closed 22, Handed off 307:00: Closed 18, Handed off 408:00: Closed 31, Handed off 609:00: Closed 42, Handed off 910:00: Closed 38, Handed off 711:00: Closed 35, Handed off 512:00: Closed 22, Handed off 3
ClosedHanded off

  1. Two monitor arms offered

    Waiting for K. Weber to choose

    · Procurement agent

  2. Requester confirmed the fix. Closed.

    No person touched the ticket

    · M. Okafor

  3. Badge reader restarted

    Floor 3 lobby reads badges again

    · Facilities agent

  4. Agent pushed the corrected profile and replied

    Allowed by policy: change VPN profiles, no admin rights

    · Network agent

  5. Network agent read the ticket and the VPN logs

    Matched a known pattern: idle timeout on the split-tunnel profile

    · Network agent

  6. Opened by M. Okafor from the portal

    Device, office and last 10 VPN events attached automatically

    · portal

  7. Added to the sales group

    The group owner's standing approval

    · Identity agent

  8. Handed to a person

    No known fix since Monday's expense tool update

    · Apps agent

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The Ocean app

Ocean Base console